Netcare

Connekted provides life-cycle network management including planning, integration, design, migration, configuration, maintenance, staging and remote monitoring.

Connekted's NetCare is a network administration program dedicated to a single LAN. The program includes systems administration, performance tuning, security checks, device driver updates, patches, fixes and virus scanning. For an annual contract fee, the client receives quarterly consultations as well as a written summarization of the network's status.

Utilizing our NetCare program will reduce your cost for service, increase file integrity, file transfer, speed and overall performance.

INITIAL CONSULTATION
In addition to the quarterly services outlined below, your initial visit will include the following:

Equipment Audit
An initial equipment audit will be performed on the entire network installation. Documentation will include file server and individual workstation configurations. This documentation will be collected and maintained in a network log for your benefit. Network logs are critical in reducing downtime. They provide trend information used to identify red flag areas, as well as assist in the quick diagnosis of problems from off-site.

Assessment of Installation
Upon completion of our first visit, we will meet with you to discuss your network installation. This meeting will provide you with detailed information on the strengths and vulnerabilities of the network. Specific recommendations will be made on the areas requiring improvement.

Disaster Recovery Plan Blueprint (DRP)
A DRP Blueprint is a strategic approach to limiting the clients down-time, data loss and service costs associated with reviving a network if it goes down.

QUARTERLY CONSULTATION
Each eight-hour quarterly consultation will include the following:

File Server Diagnostics

• Confirm proper utilization of file server resources
• Confirm user security rights
• Verify & optimize network configuration files
• Update appropriate NLM's
• Review file server error log for trends that will assist in identifying red flag areas
• Check network communications statistics to assure system efficiency is optimized
• Perform virus scanning on file server
• Review other applicable file server resipheral logs including firewall, tape back-up & UPS data

• Confirm hard drive is functioning at an optimum level and has ample space available
• Confirm memory is functioning & allocated properly
• Load applicable driver updates
• Perform a spectrum of hardware diagnostics that will aid in predicting hardware failure
• Assure functionality of tape back-up unit/software & confirm that proper files are selected for back-up
• Perform virus scanning on each workstation